At Arcadia, we realize the joy and reward of owning our own business would not be possible without one thing - our guests. Because of you, we are able to live out our dreams and aspirations, and, for this, we are grateful. From the moment you arrive to the moment you depart, our goal is for you to have a stress-free vacation and feel rejuvenated afterwards. And while we are not perfect (who is?), we strive to make sure all of our guests are happy and have a memorable experience when staying at our properties.
The old saying goes, “The journey of a thousand miles begins with a single step…” Fortunately, we don’t have to walk anymore to go on a thousand-mile trip. But when planning for a vacation, there are a lot of questions that must be addressed (sometimes it seems like a thousand questions!).
Below are some frequently asked questions we have received from guests over the years, and we believe they may be helpful to you as well. Of course, if there are any questions this page does not cover we are more than happy to help in any way that we can.
What are your payment/deposit requirements?
Reservations made more than 60 days prior to the arrival dates require a 50% deposit at time of booking. The remaining balance is due 60 days prior to arrival date. Guests pay the initial deposit at the time of booking, and we process the remaining balance automatically at the due date.
All reservations made within 60 days of arrival date require 100% deposit at time of booking.
What type of payments do you accept?
We accept major credit cards (Visa, MasterCard, AMEX, Discover) or e-check payments.
What is Arcadia’s cancellation policy?
We allow a 100% refund (less a $50.00 admin fee) for cancellations up to 60 days prior to the scheduled arrival date, and a 50% refund up to 30 days prior to the arrival date. Any and all cancellations within 30 days of the arrival date will not be refunded. We strongly advise any incoming guests to purchase travel insurance before your trip. Travel insurance can be purchased for a nominal fee and is worth in case an emergency, natural disaster, pandemic, etc. forces you to cancel your trip.
Can we check-in early or check-out late?
Depending on availability, early arrival (12:00pm) and late departure (3:00pm) requests may be secured for an extra fee. **All early arrival/late departure requests must be made at least 24 hours in advance.
What are your properties’ occupancy limits?
The following occupancy limits are set by the City of La Quinta short-term rental ordinance and the Legacy Villas HOA rules:
Studio properties - 2 guests
2-bedroom properties - 6 guests
3-bedroom properties - 8 guests
Are there any fees in addition the nightly rental rate?
All reservations are subject to the following fees:
Departure cleaning fee - ranges between $135.00-$235.00 depending on the property
10% transient occupancy tax
1% Greater Palm Springs TBID Assessment Fee
3.5% Reservation fee (for all credit card payments)
All listed rates and fees are subject to change.
What is provided at the property? Do I need to bring anything?
SUNDRIES: The homeowners provide a courtesy starter supply of toilet paper, paper towels, soap, shampoo + conditioner, dish soap, dishwasher packs, and laundry detergent for your stay. Any further supplementation, or additional cleaning products, are the responsibility of the guest.
LINENS/TOWELS: We provide linens and towels (bath + pool) for our guests, so it will not be necessary to bring these. **Please note at Legacy Villas, the pool towels belong to the property’s owners not the community. If you take any towels (or anything else for that matter) to the pool areas, please bring them back to the property once you are finished at the pool.
KITCHEN: all our properties’ kitchens are fully-equipped, so it will not be necessary to bring basic utensils and cookware (silverware, pots, pans, dish ware, etc.). Since all of our properties are individually owned, the supplies in each kitchen may vary. If you have any questions about specific items, please feel free to reach out.
CONDIMENTS: while we do not supply condiments, many of our guests often leave items for future guests to use. You are more than welcome to use anything in the kitchen cabinets, drawers, etc.
What does the departure cleaning fee include?
The departure cleaning fee covers a one-time cleaning performed at the time of your group’s departure. Daily housekeeping is not included in the nightly rental rate, but is available upon request. **If guests leave a big mess at the time of departure, they may be subject to an excessive cleaning fee that will be deducted from the credit card used for payment. We respect you as our guests; please respect our home.
What is the minimum age requirement to rent one of your properties?
The primary (registered) guest must be at least 30 years of age with proper identification and occupy the rental property the entire term of the reservation.
Do you allow pets?
Some of our homeowner clients allow your furry family members to stay at their properties. Each pet-friendly property have different requirements, so please inquire about details when making the reservation. Please note a pet fee is not required at the time of reservation, but any damage caused by pets will be deducted from the credit card used for payment.